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December 26th, 2021

COVID-19 Clinic Protocols

Clinic News

Ohana Wellness Clinic is OPEN

We remain an essential service and continue to maintain strict and rigorous health and safety protocols.

If you’re planning a visit to our clinic kindly review our COVID-19 clinic protocols.

1) We require all staff and patients to wear a face mask at all times while visiting our clinic. Our practitioners and admin staff wear Medical grade disposable masks.  We will provide a medical grade mask to patients who arrive wearing a cloth face covering. Many of our practitioners will also wear a face shield in addition to their mask.

2) We require each patient to complete a pre-screening survey prior to their appointment, sent via email from our online booking platform. On arrival, your therapist will re-confirm that there have been no changes since your pre-screening survey. This is required for every appointment.

3) Common touch surfaces (such as treatment table, face cradle, consult chair, door knob, light switch, etc) are disinfected between appointments.

4) Please arrive on-time for your appointment. We currently do not have a waiting area. As you enter the clinic you will be asked to disinfect your hands and then be directed to your treatment room. Please note our water dispenser is also removed. Individual water bottles are provided at request.

5) Family members are asked to avoid coming to the clinic as much as possible. Exceptions are made for a patient who is a minor, or those requiring a translator.

6) Please only bring personal items that are necessary to your appointment and avoid excess bags. Should you arrive wearing gloves, you will be asked to remove and dispose of them into the garbage. All patients are reminded to disinfect their hands on arrival.

7) Contactless payments are now available! Our preferred method of payment is debit or e-transfer. Direct Billing is available. Kindly email us at prior to your appointment to provide your billing details.

8) HEPA air purifiers are located in each treatment room.

9) Patients are encouraged to consider virtual appointments where possible. Virtual services are available for Psychotherapy / Counselling, Naturopathy, and Physiotherapy.

We look forward to welcoming you back into our space and offering the same quality of care you’ve come to expect.
~The Ohana Wellness Clinic Team

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